Shipping Area: Wordwide

Shipping Fee: Free

All orders that include at least one eyewear piece are eligible for free shipping.

Please note that our eyewear accessories are not available for individual purchase; they can only be acquired with the purchase of an eyewear product.

There are instances where certain regions may be inaccessible for delivery. If your location is affected, we will promptly notify you and issue a refund.

Order Processing Period: Expect your order to be processed within 1-3 business days.

Shipping Period: After processing, anticipate delivery within 6-14 days.

Yes, international orders may be subject to customs duties and taxes. Recipients are responsible for any import duties and taxes imposed by their country's customs policies. Unfortunately, we have no control over these charges.

You may cancel your order before it is shipped by contacting our chatbot or emailing cs@carin2014.com. However, please review your order carefully before payment to avoid inconvenience.

Once shipped, cancellations are not possible, but you can apply for a return upon receipt, bearing the return shipping fee.

Yes, if you need to change your shipping address, please notify us as soon as possible. However, changes become challenging once the package is fulfilled.

Once your order is shipped, you will receive an email with a tracking number. You can track your package directly through your account page or by clicking on the tracking number in your email.

For additional information on shipping, customs clearance, and delivery terms, please visit the LX Pantos webpage or contact CARIN.

If a delivery is unsuccessful and the package is returned to us, a full refund will be issued. You will need to place a new order through our website.

Yes, we provide updates via email. Please ensure your email address is accurate when placing your order.

We do not offer prescription lenses for our eyewear.

Our eyeglasses come with demo lenses made of plastic, which feature the brand logo and lack any coating or UV blocking features, making them unsuitable for daily wear. However, customers can opt to upgrade to blue-light blocking lenses for an additional fee when purchasing through our official online store.

For purchases with demo lenses, we strongly advise visiting a nearby optical store to replace these lenses with corrective or protective ones.

Product measurements and details are available on each product's page under the "description" menu.

You can apply for stock notification by clicking ‘notify me when available’ button on the product listing. We will notify you via email as soon as the item is back in stock.

When selecting our eyeglasses, customers have the option of choosing between demo lenses and blue-light blocking lenses. Please note that optional blue-light blocking lenses incur an additional charge.

Our optional blue-light blocking lenses feature UV 400 protection and a hydrophobic coating, with an estimated blocking rate of 30%. However, please be aware that eyeglasses with these optional lenses are not eligible for return.

Certain products come with blue-light blocking lenses as the default option, offering an 18% blocking rate and UV 400 protection against UVA, UVB, and UVC rays. You can identify these models by looking for the corresponding tag in the product description.

Yes, we offer polarized sunglasses which effectively block UV rays and reflected light reducing glare for clear vision during outdoor activities.

Please find the selection of polarized sunglasses under [Sunglasses > Polarized] menu.

All our sunglasses lenses offer UV 400/100% protection against UVA, UVB, UVC rays.

To ensure the longevity of your eyewear and maintain clear vision and comfort, follow these maintenance tips:

Cleaning: Use a gentle lens cleaner and a microfiber cleaning cloth to clean your lenses. Avoid harsh chemicals, oils or abrasive materials that may damage the lens coatings.

Storage: Store your eyewear in a protective case when not in use to prevent scratches, bends, or breakage. Avoid placing your glasses lens-down to prevent scratching.

Avoiding Heat: Keep your glasses away from direct heat sources such as hot water, hairdryers, or car dashboards, as excessive heat can warp the frames or damage lens coatings.

Adjustment & Maintenance: Periodically check and adjust the fit of your glasses to ensure they sit comfortably on your face. Inspect them regularly for loose screws, damaged nose pads, or worn-out temple tips. Visit an optician for professional adjustments if needed.

Avoiding Moisture: Keep your glasses away from areas of high humidity or moisture to prevent mold growth or warping of the frames.

At CARIN, our foremost priority is ensuring your complete satisfaction with every purchase. In the event that you find yourself less than satisfied for any reason, we offer a formal return and refund process to address your concerns.

Please visit out Return & Refun Policy page for details.

You can easily initiate a self-serve return by clicking here or contacting our chatbot for assistance. Our business hours are Monday to Friday, from 10:00 AM to 6:00 PM (KST). If you reach our chatbot outside of these hours, please provide your email address, and we'll get back to you promptly.

Yes, for returns due to a change of mind, we kindly request that you arrange shipment back to us using your local provider and cover the return shipping costs. Upon our receipt of the returned item, a full refund for your order will be issued promptly. If you wish to exchange the product for another item, we kindly request you to place a new order.

Once we receive and inspect the returned products, we’ll process your refund within 3 business days. Please keep in mind that the shipping time may vary depending on your shipping carrier and customs clearance.

We stand behind the quality of our products with a 6-month warranty from the date of your purchase. If you encounter any issues with your purchase, please don't hesitate to reach out to our Customer Service team(cs@carin2014.com) for assistance.

During the warranty period, A/S services for damages caused by customer or optician negligence will incur additional charges. To avoid potential issues, please review and share the product’s specific characteristics with your optical provider before making any alterations.

Handling methods may vary by country, and CARIN is not responsible for issues arising from product adjustments. Exceptions apply in cases of initial defects or discrepancies with advertised details. For assistance with such cases, please contact the CARIN Customer Center(cs@carin2014.com) for consultation.

After the warranty period, A/S services may not be available if the product is discontinued or if parts cannot be procured due to the extent of the damage.

No, we kindly request that you arrange shipment back to us using your local provider and cover the return shipping costs.

If you have any questions, please don't hesitate to contact our customer service center through our chatbot or by emailing cs@carin2014.com. We're here to assist you every step of the way.